Communications: 1 simple and easy way to streamline your communications.

Communication

Meeting the Needs of a Growing Business!

In a world of evolving business communications strategies, Spiff and Spruce Commercial Cleaning found itself at a crucial crossroads. During a pivotal meeting between Rachel Kanek, the brains behind Spiff and Spruce, and our team, the path forward became clearer than ever.

Rachel, a master in her industry, was eager to explore new avenues that could set her company apart. One of the immediate challenges we identified was the reliance on her personal mobile number as the primary point of contact in advertisements, on company vans, and for customer communications. This was not uncommon in small businesses but it presented certain limitations.

The Dilemma: Landline Numbers and Perceptions in Modern Business:

Customers often perceive a company’s professionalism and reliability through the communication information provided. While mobile numbers are practical, some clients prefer working with companies that display a more established presence, typically associated with landline numbers.

The Solution a dedicated landline number for all communications :

During our meeting, we introduced Rachel to an innovative service designed to address this precise challenge. Spiff and Spruce Commercial Cleaning could now have a dedicated local landline number that seamlessly filtered and forwarded calls to Rachel’s mobile phone. This small yet impactful change could make a substantial difference for a growing enterprise like Spiff and Spruce.

Key Benefits of Business Communications :

Enhancing Credibility: By having a landline number featured prominently in their advertisements and communications, Spiff and Spruce was able to instantly enhance their professional image. This subtle alteration allowed them to resonate with a broader client base who associated landline numbers with trustworthiness.

Call Differentiation: The implementation of a landline number also allowed Spiff and Spruce to differentiate customer calls. Calls could be seamlessly routed to the right team member’s mobile phone, creating the crucial first impression the company desired.

Efficient Voicemail Management: In addition to the landline number, we incorporated a voicemail-to-email feature. This proved to be a game-changer, as it enabled Spiff and Spruce’s team to access voicemails at any time and from any location through their computers. No more missed messages or delays in addressing client inquiries.

No Need for a Complicated System for your Communications:

One of the most remarkable aspects of this service is that it doesn’t require an elaborate telephone system. What it demands is the willingness of an MSP (Managed Service Provider) to support small businesses during their growth phase. With our assistance, Spiff and Spruce Commercial Cleaning was able to make this transition smoothly and effectively.

In conclusion, this case study showcases how Spiff and Spruce Commercial Cleaning, under the visionary leadership of Rachel Kanek, made a strategic move that not only improved their professional image but also enhanced communication efficiency. This small but impactful change played a significant role in the company’s ongoing growth and success. It’s a testament to the power of innovation and adaptability.

Spiff and Spruce are a master in their industry check our their blog and hear about the importance of builder’s cleans and the importance of preparing your holiday lets

What Is VoIP and What Are the Benefits?

Voip Phone

VoIP is the technology that allows you to make calls using a computer connected to the internet. It is short for Voice over Internet Protocol and essentially switches your voice into a digital signal, enabling it to be sent over the internet. No more handsets or copper wires. All you need is an internet connection, a computer and a headset.

VoiP services can be adapted for different businesses, and you can either manage your own VoIP system or another company can host it for you. The biggest advantage of a hosted service is you don’t have to worry about anything, such as software updates and hardware, and can just use it as you would a standard telephone service.

Benefits of VoIP

  • Adaptable: VoIP works for all sizes of team, remote or office-based. You can choose your preferred hardware too, depending on whether you prefer desktop phones or want to route calls through your computers.
  • Reliable: VoIP calls made and received are clear and of high quality because they are made through your internet connection. No crackly lines or signal dropping.
  • Cost Effective: Because you are using existing internet connections, there’s no extra cost for arranging and maintaining separate phone lines, and potentially very little cost for hardware. 
  • Simple integration: VoIP integrates with most other business software. This makes it easy to transition to VoIP and once your systems are integrated, can help you capitalise on your software’s features. For example, sharing data between your VoIP system and your CRM.
  • Customer satisfaction: It’s easy to have several VoIP lines to manage call queues and avoid placing customers on hold. You can also use AI services to help customers, and route them to the right place.
  • Business growth: New team members can be added quickly and easily to a VoIP system. If you’re moving to bigger premises or expanding into a different country, your VoIP system can move with you.
  • More services: VoIP systems offer several communication methods on top of regular voice calls, such as text, email and video calling. Giving your customers different methods of getting in touch with you is great for the customer journey.
  • Improve productivity: VoIP is great for group calls, making it perfect for remote teams. You can also tailor the system to your specific business needs, including answering services, voicemail delivered to your inbox and call reminders. No more missed calls and messages!

Is VoIP Right For Your Business?

VoIP works for any business. Like with any new systems, the key is in making the right choices before you invest. Always speak to a professional partner who can advise on the best system or package for your specific needs.

JLex has extensive experience in the VoIP sector. We can convert your existing telephone systems quickly and painlessly, whatever the size of your company. And we will always make sure you know exactly how it works and what extra benefits VoIP will bring to your business. Get in touch with us for an initial chat and to find out more.