Company Overview
Capable Travel was established 21 years ago, and remains successfully lead by Jorge Herrera (MD) and his sister Margarita (CFO). The Capable Travel team are a dedicated team of travel specialists in Corporate Travel Management and Luxury Leisure Travel sector. They pride themselves in providing genuine support to people and companies by arranging an optimal travel experience every time. Our business is designed around their travel loyalty, and they achieve this by focusing on enhancing our relationships with our customers.
The Problem
Capable travel had no managed infrastructure, an aging server infrastructure and constant telephony quality issues. JLex were tasked with carrying out an infrastructure audit and identifying the root cause for the business interrupting issues they were having at the time.
The Solution
JLex undertook an infrastructure refresh for Capable Travel Ltd with a particular focus on updating the infrastructure for future growth and requirements. Particular effort was spent to track down the root cause of the many service interruptions they were experiencing and upgrading the infrastructure to prevent these from recurring.
The email services were migrated to Microsoft Online services (At the time) and the VoIP numbers and infrastructure were migrated into the JLex cloud infrastructure. We removed the inadequate connectivity, and provided a managed leased line to alleviate the call quality issues and to bolster the system for planned remote working and online backups.
We then backed all of these changes with our Managed support service, with a business correct SLA, providing Capable Travel with the day to day support they required all whilst keeping things running in the background with infrastructure monitoring.
